“I have been working with Mattress Concierge since building The Francis Hotel in Portland, ME, in 2017. One of the most important aspects of a hotel stay is getting a quality night’s sleep, and our guests rave about the comfort of these plush mattresses. Having slept on many quality mattresses over the years, I was surprised to come across one that was hands-down the best, but this is it. We have begun the process of converting our other hotels to Mattress Concierge, and I even purchased them for my home as well. The comfort and durability are unmatched, in my opinion. I will not hesitate to call Rob at Mattress Concierge for future hotel projects or refer friends and family to buy these mattresses for their homes.”
NATE DELOIS, CFO OF UNCOMMON HOSPITALITY
In the world of luxury hospitality, every detail counts—from the ambiance of the lobby to the comfort of the beds. For Uncommon Hospitality, a Maine-based hotel development and operations company, providing an exceptional guest experience isn’t just a goal—it’s their mission. One of the most critical aspects of this experience? Ensuring that guests enjoy a perfect night’s sleep. That’s where Mattress Concierge comes in.
The Importance of Sleep in Luxury Hospitality
When travelers book a stay at a luxury hotel or boutique inn, they expect more than just a beautiful setting. For many, the ultimate test of a hotel’s quality is the comfort of the mattress. A restful, rejuvenating sleep can turn an ordinary trip into an unforgettable experience.
Uncommon Hospitality understands this better than most. With properties like The Francis Hotel in Portland, ME, they have made sleep quality a central part of their offering. Their commitment to ensuring a peaceful and restful stay led them to partner with Mattress Concierge, a company renowned for its high-end, custom-designed mattresses.
Why Uncommon Hospitality Chose Mattress Concierge
When it comes to crafting the ultimate sleep experience, Mattress Concierge has become the go-to solution for luxury and boutique hotels. Founded in 2010, Mattress Concierge has built a reputation for designing custom hotel mattresses that blend superior comfort with unmatched durability. For Nate Delois, CFO of Uncommon Hospitality, finding a mattress that met their high standards was no easy task. After years of working with various mattress suppliers, Mattress Concierge stood out as the hands-down best.
"We have begun the process of converting our other hotels to Mattress Concierge, and I even purchased them for my home as well. The comfort and durability are unmatched, in my opinion," said Delois.
This testimonial speaks volumes about how Mattress Concierge has become an integral part of Uncommon Hospitality’s operations. The comfort these mattresses offer not only satisfies guests but also builds long-term loyalty.
The Impact on Guest Satisfaction
For guests, a stay at any of Uncommon Hospitality’s hotels means one thing: a guarantee of high-quality sleep. The luxury hotel mattresses from Mattress Concierge are specifically designed to promote deep, restful sleep, which directly correlates to guest satisfaction.
Hotels like The Francis have seen a noticeable uptick in positive feedback about the sleep experience. Guests frequently rave about the plush mattresses, noting how refreshed they feel after a night in one of these rooms. The result is higher guest retention rates and an increase in referrals—key drivers of success in the competitive luxury hospitality market.
Bringing the Comfort Home: A Testimonial from Nate Delois
The mark of a great hotel mattress is when guests want to take that comfort home with them. That’s exactly what happened to Nate Delois. Not only did Uncommon Hospitality switch their hotels over to Mattress Concierge, but Delois also decided to furnish his own home with the same high-quality mattresses.
This sentiment is echoed by many hotel guests, who often inquire about purchasing Mattress Concierge products for personal use. With mattresses that provide consistent comfort and last for years, the appeal is undeniable.
Custom Mattress Solutions for Boutique Hotels
One of the standout aspects of Mattress Concierge is their ability to offer customized solutions tailored to the unique needs of boutique hotels like those operated by Uncommon Hospitality. Rather than a one-size-fits-all approach, Mattress Concierge works closely with hotel developers to design mattresses that align with the specific aesthetic and comfort goals of each property.
This custom approach is especially important for Uncommon Hospitality, which prides itself on delivering one-of-a-kind guest experiences. Each hotel has its own character, and every mattress is crafted to enhance that character while ensuring guests get the rest they deserve.
Uncommon Hospitality’s Philosophy on Guest Experience
At the heart of everything Uncommon Hospitality does is a deep commitment to delivering value for all stakeholders, from guests to employees and partners. This holistic approach, combined with the use of top-tier products like Mattress Concierge mattresses, ensures that each stay is memorable for the right reasons.
Every guest who walks through the door is treated to a personalized experience, whether they’re staying in Portland or at any of Uncommon Hospitality’s other properties. By focusing on the details, from high-end bedding to superior service, Uncommon Hospitality has established itself as a leader in the industry.
Investing in Long-Term Guest Loyalty
Ultimately, providing guests with a fantastic sleep experience pays off in more ways than one. Not only do satisfied guests leave glowing reviews, but they are also more likely to return and recommend the hotel to others. This kind of long-term loyalty is invaluable in the highly competitive world of luxury hotels.
Uncommon Hospitality recognizes that the investment in high-quality mattresses from Mattress Concierge is an investment in their guests’ happiness—and that’s what keeps people coming back.
Conclusion
When it comes to creating an exceptional guest experience, every detail matters—especially sleep quality. For Uncommon Hospitality, partnering with Mattress Concierge has been a game-changer. By providing custom, luxury mattresses that guarantee a restful night’s sleep, both companies are setting a new standard in the hospitality industry. Whether in a hotel room or at home, the comfort and durability of Mattress Concierge products are unmatched. To learn more, visit www.uncommongroups.com.